Refund policy

Thanks for shopping at The Shopping Order. We want to make sure you have the best experience and we guarantee total customer satisfaction with the items you purchase. Below find our policy on returns. 

 

If you have received your item(s) defective or incorrect: 

• Take a picture of the defective/incorrect item(s) showing the issue.
• Email us at info@theshoppingorder.com

*Further instructions will be given through email.

 

CANCELLATION

Orders can only be canceled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time. 

 

RETURNS AND REFUND GUARANTEE

For items received that are not as we described in our listing and Defective items, we cover the return shipping cost and replace the item asap. 

All RETURNS must be in their original packaging and condition and also be made within 15 days of the delivery date. 

RETURNS AND EXCHANGE
 POLICY

For non-defective items and items that are received in 100% condition, we charge a 30% restocking fee. As soon as we receive the item you returned, we will process your REFUND minus the 30% Restocking Fee.

All returns must be in its original packaging and condition and also be made within 15 days of the delivery date. 

The Shopping Order has the right to refuse returns that passed the 15 days allowed time after delivery.